Q: Why should I use prepaid calling cards instead of regular long
distance service from my local company?Our Cheap Prepaid Calling Cards are Your Best Choice!
A: Whatever company you use for long distance calls there is a risk that prices can go higher without notice and without your acknowledge. When you get your bill it may be too late to argue. Using prepaid service your risk is limited, so you can manage your expenses. Besides, pre-paid calling cards can be used not only from your home, but also from any telephone, even from a pay phone. The third reason is an ability to pick up a calling card with the best rates for the countries you call to. You may ensure that we have very favourable rate on calls to the most countries, just see our calling rates.
Q: Your rates are so low! What's the trick?
A: Low mark-up is the key to providing low rates. Our high-volume purchases and special contacts within the telecommunications industry help our customers get special deals. We are able to keep our rates low by keeping a high level of customer satisfaction. This means that many customers will order again, thus enabling us to keep the large sales volume that passes the low price on to the customer. 70% of our customers choose to order our pre-paid phone cards again.
Q: Do my telephone calls travel through the Internet?
A: No. All of our connections are phone-to-phone, routed through fully fiber-optic digital networks.
Q: What are the ways of payment?
A: Currently we accept all major credit cards: Visa, MasterCard, American Express, and Discover. You can make an online order using your credit card.
Q: Is it safe to submit my credit card over the web?
A: At our website you never have to worry about credit card safety. Our cutting edge security technology guarantees that every transaction you make at our website is 100% safe. Our secure servers protect your information using advanced encryption and firewall technology. Our Secure Sockets Layer (SSL) is the industry standard and is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information that travels over the Internet. Once the information reaches us, we use a complicated mathematical algorithm, available only to us to decode your personal information.
Q: How soon after I order a pre-paid card I'll be able to use it?
A: It depends on the way of delivery you choosed. You can select the Instant Activation confirmation method and get your PIN by E-Mail in a few minutes after order. If you don't want use the Instant Activation, or if you prefer to get your PIN by some other way, it will take a little bit more time to make a manual verification and to send out your PIN.
Q: What is an "Instant Activation" feature? How can I benefit from this?
A: With this confirmation method you can get your PIN number(s) just in few minutes after the order! You only should have an ability to answer on the incoming phone call from our Automated System. During this phone call you will hear your 4-digits activation code. You should enter this code on the our website, and after that, you will instantly get your PIN(s) by E-Mail! This procedure will take only a couple of minutes, and after you received your PIN numbers, you can start use them!
Q: How else can I get a PIN code?
A: We can send PINs by E-Mail, give them over the phone, Fax them or send by Regular Mail (note, that this will take a few days and we are not responsible for possibly loses in the mail).
Q: How to use your calling cards?
A: You can just follow these simple instructions.
Q: What if I purchase a card, use it couple of times and decide that I no longer need it? Do I lose my money?
A: No! Our cards are not the cards you buy in stores, at gas stations or vending machines. If for any reason you want you money back, you call us and give us your card number. We will verify the balance, suspend the card and issue a full or partial refund. For example: You travel to Las Vegas and don't want to pay hotel telephone rates that can be up to $1 per minute. You purchase a $20 card from us. Use $9.50 and when you come back you realize you no longer need this card. You call us and get your $10.50 back. If you originally paid with check or money order, we will issue a check or a money order and send it to you.
Q: Can I use your international prepaid calling cards from a different country than United
A: You can use these cards from USA (excluding Alaska and Hawaii), and Moscow (Russia). We hope to expand this service in the nearest future.
Q: Can I use a card for a multiple calls?
A: Yes, these cards can be used for multiple calls.
Q: Can I use one and the same card for calls to two different countries and within
A: Sure, you can! Cards are universal, they could be used for domestic long distance or international calls to any and all of available countries.
Q: Is the calling rate the same 24 hours a day?
A: You bet! Unlike some cards that penalize you for calling at certain times, the phone calling cards that we sell are the same all day, every day!
Q: Are these cards rechargeable?
Q: Do you offer any kind of discounts?
A: Yes! If your total purchase value is $200 - $399, you will get 5% discount.
If your total purchase value is $400 or more, you will get 10% discount!
Q: Have your prepaid calling cards an expiration date?
A: Our pre-paid phone calling cards will expire in 9 months after purchase. If you keep adding $60 or more to your card, it stays in the systems as long as you use the card.
Q: Are there any additional charges on a card?
A: There is a monthly fee - only $0.25 (it's taken after the first usage).
Q: What is the connection fee or surcharge?
A: Connection fee or surcharge is an extra charge deducted from your card every time you place a call. It ranges from $0.50 to $2.25 and varies from different cards and different countries you call to. Our cards have NO connection fee!
Q: What is monthly charge or PIN number maintenance fee?
A: This is a periodic charge imposed by calling cards and might happen if there is a residual value left on your card at the end of the period. It can be monthly, semi-monthly or weekly, starting from the day you first use your calling card. PIN number maintenance fee is the same as monthly charge. Some companies charge up to $1.50 fee per week. We take monthly fee - only $0.25.
Q: I made an online order with the Instant Activation feature, but I didn't receive a voice message with the Activation Code. Why?
A: In the most cases, it may happen for two reasons:
1) You misprinted when enter your phone number in the order form, so your confirmation call went to the wrong number.
2) Our Automated System cannot reach you because of phone line busy, for example, if you did not break-up the Internet connection when it was prompted.
Unfortunately, because of security reasons we cannot repeatedly sent the voice confirmation message. If you did not enter an activation code in 24 hors after it was sent, we will try to process your order manually. .
Q: I made an online order with the Instant Activation, and I already got my activation code, but I can't to find out where on your website I should enter this code!
A: It may happen, if your browser does not supports cookies. In this case, you may find in your maiblox a confirmation E-Mail message with the link to the order activation page. Just click on this link, and enter your activation code.
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